Missing Refunds
Payments → Missing Refunds is a reconciliation exception list: refunds that were initiated but for which no matching deposit has been confirmed by the acquirer. Use it to spot refunds your customers may not have received and to follow up before they escalate into support tickets or disputes.
Requires: view payment details.
The Table
Each row is one unmatched refund attempt:
| Column | Meaning |
|---|---|
| External Payment ID | Your reference for the original payment |
| Agent | The agent/merchant the payment belongs to |
| Refunded Amount | The amount the refund attempted to return |
| Refund Attempt Date | When the refund was initiated |
| Capture Time | When the original payment was captured |
| Deposit Date / Deposit Amount | The matched deposit, when one exists |
| Card Brand | Card scheme of the original payment |
| Updated At | Last reconciliation update |
Filter: search by External Payment ID.
How Entries Arrive and Leave
Entries appear automatically when reconciliation detects a refund without a corresponding deposit, and a "Missing refund detected" notification is raised — clicking it opens this page pre-filtered to the affected payment.
An entry clears once a matching deposit is found on a later reconciliation pass. If an entry persists:
- Open the payment in Payment Details and check its history for the refund event and response code
- If the refund genuinely failed, re-issue it from the payment details page
- If the refund shows as successful but stays unmatched, contact Inyo support with the External Payment ID