---
description: >-
  The Declined Payments report in the Inyo Dashboard — list every declined transaction over a 7–120 day window with status codes and descriptions, and export the full result set to CSV.
---

# Declined Payments

**Reports → Declined Payments** lists every declined transaction in the selected window, with the status code and description explaining each decline. It is the page to start from when approval rates drop or a batch of customers reports failed payments.

**Requires:** *manage reports*.

![Declined Payments — every decline with status code and description, with CSV export](/images/dashboard/reports-declined.png)

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### The Table

Select a **Date Interval** — Last 7, 30 (default), 60, 90, or 120 days. Results are paginated at 20 rows.

| Column | Notes |
| ------ | ----- |
| Actions | Opens the payment's [details page](../payments/payment-details.md) |
| Payment ID / External Payment ID | Gateway and your-system references |
| Created At | Decline timestamp |
| Amount | Amount attempted |
| Status / Status Code / Status Description | The decline and its reason |
| Target | Destination of the transaction |
| Card | Masked card number |
| Customer Name / Email / Phone Number | Customer identity |

> Status codes are the Gateway's response codes — the full list with customer-facing message mappings is in [Response Code](../../api-references/payments-gateway/apis/domain-tables/response-code.md). Remember: show customers the mapped category, never the raw internal code.

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### CSV Export

The **download button** exports the entire result set for the selected interval (not just the visible page) as `declined-payments-<interval>-days.csv` — ready for pivoting by status code, BIN, or customer in a spreadsheet.

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### From Symptom to Cause

1. Spot the spike in [Analytics](analytics.md) (Decline Rate card or the Payments-by-status chart)
2. Open Declined Payments for the matching interval and group by **Status Description** — one dominant code usually points at the cause (issuer rule, expired-card batch, fraud-rule change)
3. For rule-level trends over time, switch to [Declined Reasons Trend](declined-reasons-trend.md)