---
description: >-
  The Inyo Dashboard — the web console for the Inyo Gateway. Monitor payment activity, capture, void, and refund transactions, manage chargeback disputes, run reports, and administer users and access groups.
---

# Dashboard

The Inyo Dashboard is the web console for the Inyo Gateway. It gives your operations, finance, and support teams a live view of everything moving through your account — and the controls to act on it — without writing a line of code.

![The Inyo Dashboard Home page](/images/dashboard/home.png)

From the Dashboard you can:

* **Monitor activity** — real-time KPIs, volumes, approval rates, and AVS/CVC verification rates
* **Operate on payments** — search any transaction, then capture, void, or refund it (fully or partially)
* **Manage disputes** — track chargebacks through their full lifecycle and submit defense evidence
* **Run reports** — analytics, daily breakdowns, declined-payment analysis, and downloadable report files
* **Administer your team** — create users, define access groups, and audit every action taken

***

### Accessing the Dashboard

> Dashboard URLs and user accounts are issued by Inyo during onboarding. Sandbox and production are separate deployments with separate accounts — there is no environment toggle inside the app.

Sign-in is handled through Inyo's single sign-on. See [Getting Started](getting-started.md).

The interface is available in **English, Portuguese, and Spanish** — switch languages from the top navigation bar or the login page.

***

### Navigation

| Menu | Page | What it does |
| ---- | ---- | ------------ |
| — | [Home](home.md) | Today's KPIs, 7-day volume trend, 30-day summary |
| Payments | [Search](payments/searching-payments.md) | Find any payment or payout; open its details |
| Payments | [Disputes](payments/disputes.md) | Chargeback management by ARN |
| Payments | [Missing Refunds](payments/missing-refunds.md) | Refund reconciliation exceptions |
| Reports | [Analytics](reports/analytics.md) | Performance trends over 7–120 days |
| Reports | [Daily Payments](reports/daily-payments.md) | Single-day breakdown |
| Reports | [Declined Payments](reports/declined-payments.md) | Declined transactions with reason codes, CSV export |
| Reports | [Declined Reasons Trend](reports/declined-reasons-trend.md) | Decline rules trending over time |
| Reports | [Search](reports/generated-reports.md) | Download generated report files |
| Reports | [Visa Rebate](reports/visa-rebate.md) | Quarterly Visa interchange rebate estimate |
| Access Management | [Users](user-management.md) | Create, search, block, and delete users |
| Access Management | [Access Management](access-management.md) | Groups, members, and the permissions catalog |
| Settings | [Settings & Activity Logs](settings.md) | Time zone, user activity, and login audit |

Two cross-cutting tools are always available from the top bar: [Quick Search](quick-search.md) (`⌘K` / `Ctrl+K`) and the [Notifications](notifications.md) bell.

***

### Organizations and permissions

The Dashboard is multi-organization. If your account belongs to more than one organization, use the **organization switcher** in the top bar to change the active view — every page, report, and permission is scoped to the selected organization.

What each user can see and do is controlled by **access groups** — named bundles of permissions assigned per organization. A user with no payment permissions will not even see the Payments menu. See [Access Management](access-management.md) and the [Permissions Reference](permissions.md).

***

### Next Steps

| Page | What it covers |
| ---- | -------------- |
| [Getting Started](getting-started.md) | Sign in, switch organizations, and find your way around |
| [Payments](payments/README.md) | Searching payments and acting on them |
| [Reports](reports/README.md) | Every report, filter, and export |
| [Access Management](access-management.md) | Groups, members, and permissions |
| [Permissions Reference](permissions.md) | Every permission and what it unlocks |